DELIVERY

WE SHIP WITH THE FOLLOWING 3 DIFFERENT SHIPPING COMPANIES DEPENDING ON WHERE YOU ARE LOCATED: GLS (DENMARK), UPS (EUROPE), & DHL (INTERNATIONAL).

ALL ORDERS WITHIN DENMARK ARE SHIPPED WITH GLS. PLEASE ALLOW 1-3 BUSINESS DAYS FOR DELIVERY OF YOUR ORDER WHEN YOUR ORDER IS PROCESSED AND SHIPPED FROM OUR WAREHOUSE.

ALL ORDERS WITHIN EUROPE ARE SHIPPED WITH UPS. PLEASE ALLOW 2-3 BUSINESS DAYS FOR DELIVERY WHEN THE PACKAGE IS PROCESSED AND SHIPPED FROM OUR WAREHOUSE.

UPS USUALLY OPERATES BETWEEN 9AM-6PM CET ON BUSINESS DAYS. YOU CAN SPECIFY AN ALTERNATE DAYTIME DELIVERY ADDRESS WHEN ORDERING, FOR EXAMPLE, YOUR WORK ADDRESS (RECOMMENDED).

IF YOU PLACE AN ORDER INTERNATIONALLY, OUTSIDE OF EUROPE, WE SHIP WITH DHL. PLEASE ALLOW 2-4 BUSINESS DAYS FOR DELIVERY WHEN THE PACKAGE IS PROCESSED AND SHIPPED FROM OUR WAREHOUSE.

IF YOU PLACE YOUR ORDER BEFORE 11AM CET ON BUSINESS DAYS WE WILL DO OUR BEST TO SHIP YOUR ORDER ON THE SAME DAY. PLEASE NOTE THAT NATIONAL HOLIDAYS CAN BE AN EXCEPTION.

WE SEND ALL OF OUR GOODS AS PACKAGES, WHICH MAKES IT POSSIBLE TO TRACK THEM. DURING SHIPMENT, THE PACKAGE IS INSURED AND WE KINDLY ASK YOU TO BROWSE THROUGH THE CONTENT UPON DELIVERY. SHOULD THE PACKAGE OR THE CONTENT BE DAMAGED UPON ARRIVAL PLEASE REPORT IT TO YOUR DELIVERY COURIER IMMEDIATELY, OR NO LATER THAN TWO DAYS AFTER RECEIVING IT. THEN RETURN THE MERCHANDISE TO US.

SAKS POTTS IS NOT RESPONSIBLE FOR MERCHANDISE THAT IS DAMAGED OR LOST DURING TRANSPORTATION. WE ALWAYS PACK EVERYTHING CAREFULLY, THEREBY MINIMIZING POSSIBLE DAMAGE.

WHEN YOUR ORDER IS PLACED A RECEIPT WILL APPEAR ON YOUR SCREEN AND YOU ARE BOUND BY THE PURCHASE AND CANNOT MODIFY OR CANCEL YOUR ORDER. INSTEAD, YOU ARE MORE THAN WELCOME TO RETURN YOUR ORDER ONCE RECEIVED AND PLACE A NEW ORDER ON THE CORRECT STYLE OR SIZE.


RETURNS

ALL RETURNS WITHIN DENMARK: PLEASE NOTE 6€ WILL BE DEDUCTED FROM YOUR TOTAL REFUND, FOR USE OF RETURN LABEL.

YOU CAN WITHDRAW YOUR PURCHASE OR EXCHANGE A PRODUCT BY RETURNING IT TO SAKS POTTS WITHIN 14 DAYS OF RECEIVING IT. THE DEADLINE IS MET IF YOU RETURN THE GOODS WITHIN 14 DAYS. SAKS POTTS IS NOT RESPONSIBLE FOR THE RETURNING GOODS' COSTS, AND NO REFUND OF THE ORIGINAL SHIPPING FEE WILL BE ISSUED.

WE DO NOT ACCEPT RETURNS TO A PARCELSHOP OR RETURNS SENT WITH DAO.


ARCHIVE SALE:

DUE TO HIGH MARKDOWNS, WE RECOMMEND NOT RETURNING PRODUCTS PURCHASED AT OUR ARCHIVE SALE. IF ARCHIVE SALE ITEMS ARE RETURNED, A HANDLING FEE OF €20 WILL BE APPLIED. THANK YOU FOR YOUR UNDERSTANDING.


REFUNDS

REFUNDS WILL BE MADE USING THE SAME PAYMENT METHOD AS THE ORIGINAL TRANSACTION, WITH PROCESSING UPON RECEIVING AND INSPECTING RETURNED GOODS. IT'S RECOMMENDED TO KEEP THE POSTAL RECEIPT AS PROOF OF DELIVERY TO THE POST OFFICE/CARRIER.

ONCE OUR WAREHOUSE HAS RECEIVED AND PROCESSED YOUR RETURN WE WILL REFUND YOUR ORDER AND CONFIRM UPON E-MAIL. PLEASE NOTE THAT IT CAN TAKE UP TO 10 DAYS FROM THE DAY OUR WAREHOUSE RECEIVES YOUR RETURN TO THEY PROCESS YOUR RETURN.

ALWAYS REFERENCE YOUR ORDER NUMBER IN COMMUNICATION WITH US AND RETAIN A COPY OF YOUR CANCELLATION NOTIFICATION FOR YOUR RECORDS.

SAKS POTTS ISSUES A FULL REFUND ONLY IF THE PRODUCT IS IN THE SAME CONDITION AS AT THE TIME OF DELIVERY. ANY DIMINISHED VALUE DUE TO HANDLING BEYOND WHAT'S NECESSARY MAY RESULT IN A DEDUCTION FROM THE REFUND.